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Business in Savannah in brief

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Verizon Wireless boosts capacity for St. Patrick’s Day

Verizon Wireless has announced it has enhanced its 4G LTE network for St. Patrick’s Day in Savannah by adding a temporary Cell On Wheel (COW) in the downtown area. COWs are generator-powered cell sites that can replace or enhance network coverage and capacity in a given area.

In recent years, the company said, wireless usage has increased dramatically during the parade. During the 2015 event, for example, the Verizon Wireless network handled 400,000 minutes of use and more than 1,000 gigabytes of data, an increase of more than 100 percent year-over-year.

In addition, Verizon’s announcement said it has upgraded existing network sites serving the parade route by supplementing capacity on XLTE, which launched in Savannah in June 2014. XLTE operates on Verizon’s AWS (Advanced Wireless Services) spectrum, which allows Verizon to deliver significantly increased capacity over its high-speed 4G LTE network.

This means more customers in high-traffic locations can access the company’s most advanced technology at the same time to send photos, download videos, surf the Internet and use other popular applications on their smartphones, tablets and other devices during times of peak usage.

Wine tasting to benefit child advocacy center

A charity wine tasting to benefit the Coastal Children’s Advocacy Center will be hosted by Savannah Wine Cellar, 5500 Abercorn St. in 12 Oaks Shopping Center, from 5:30 to 7:30 p.m. Thursday, April 7.

The benefit tasting is $25 at the door or $20 in advance online at www.savannahwinecellar.com. Six wines will be poured, and heavy hors d’oeuvres will be prepared and served by Savannah Tech’s culinary arts students.

Ten percent of the proceeds from wine sales during the tasting will be donated to the child advocacy center, which provides free forensic and therapeutic services to kids who have been sexually or severely physically abused or witnessed violence.

For more information, call the center at 912-236-1401 or the Savannah Wine Cellar at 912-355-WINE (9463).

Savannah Tech dental hygiene program accredited

The dental hygiene program at Savannah Technical College has received reaffirmation accreditation status by the Commission on Dental Accreditation (CODA).

The approval came during a commission meeting in February.

The commission is an accrediting body recognized by the U.S. Department of Education, and dental hygiene programs are reviewed by the commission every seven years.

The 83-credit-hour associate of science in dental hygiene program accepts approximately 26 students annually through a competitive admissions process. For more information contact Cindy Cole at ccole@savannahtech.edu or 912-443-5721 or Dr. Suzanne Edenfield at sedenfield@savannahtech.edu.


Citi Trends reports sales numbers

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Despite what its CEO called “a challenging fourth quarter,” Savannah-based urban fashion retailer Citi Trends finished its fiscal year Jan. 30 with total sales of $683.8 million, up nearly 2 percent.

“We’re pleased we achieved a full-year earnings increase of 72 percent, delivering a dividend of $1.03 per share compared to 60 cents in fiscal 2014,” said Jason Mazzola, Citi Trends President and CEO.

“In addition, gross margins for the year improved 140 basis point for a year-ending record of 39 percent,” he said.

While full-year comparable store sales failed to meet expectations — finishing the year down a tenth of a percent compared to an increase of 7.5 percent last year, Mazzola pointed to number of positives in 2015.

“Total sales were up 1.9 percent,” he said. “We opened 13 new stores, successfully tested our e-commerce platform and continued to make progress on improving profitability.”

This, despite a fourth quarter in which comparable store sales were down 5 percent, compared to a 14 percent gain for the same quarter in fiscal 2014.

The comparable store sales formula compares current sales numbers to numbers at the same store the year before, allowing analysts and shareholders to distinguish between actual sales gains and sales resulting from the opening of new stores or expansion of existing stores.

A perfect storm

Although the last quarter of Citi Trends’ fiscal year was disappointing, it represented a perfect storm of factors, most of which were outside of the company’s control, officials said.

“Unusually warm weather in November and December diminished winter product demand, especially in the South,” Mazzola said.

Also, budget cuts within the Internal Revenue Service have resulted in longer-than-usual processing times for tax refunds this year, further depressing January sales.

“In fact, for Jan. 29-30, the last two days of our 2015 fiscal year, comparable store sales were down $3.5 million, or 45 percent,” he said.

The good news for the fourth quarter was in the homes department, with a 10 percent comparable store sales increase on top of the 13 percent jump recorded in the last quarter of 2014.

“This marks 14 consecutive quarters of sales increases in home goods,” Mazzola said, adding that he expects the trend to continue. “Looking to 2016, we see home as our strongest growth vehicle, providing a hedge to our weather-driven apparel sector.”

BY THE NUMBERS

4Q 2015 4Q 2014 FY 2015 FY 2014

Net sales $176 million $181 million $683.7 million $670.8 million

Net Income $3.4 million $4.6 million $15.5 million $8.9 million

Earnings per share 24 cents 31 cents $1.03 60 cents

ABOUT CITI TRENDS

With corporate headquarters in Savannah, Citi Trends (Nasdaq: CTRN) is a value-priced retailer of urban fashion apparel, shoes, accessories and home décor. The company has buying offices in New York City and Los Angeles, as well as distribution centers in South Carolina and Oklahoma. Citi Trends operates 526 stores in 31 states, employing more than 4,500 people.

ON THE WEB

www.cititrends.com

Savannah tourism solutions not always easy as they seem

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In tourism, we aim to provide the guests with what they want. The research overwhelmingly shows that people come here to experience our history, architecture and lifestyle.

Fifteen years ago, people came here to see where the “Midnight in the Garden of Good and Evil” was set. They wanted to experience the South the way John Berendt depicted it. There was a demand created for all things “Midnight.”

The Mercer-Williams house, Forsyth Park, our squares and cemeteries became the focus of a majority of our guests. Out of that demand, tours popped up left and right. If you didn’t have a “Midnight”-themed item for sale, you were missing an opportunity.

Well, that was 15 years ago, and the demands of guests change. If you and your tourism business are not fluid enough to change, you might be missing out.

A problem that I’m often faced with is a question that comes my way regularly: “Why can’t you bring tourism to my area?”

It’s a fair question. I wish guests did want to see all of the amazing corners of Savannah. I wish I could just tell them where to go eat, shop, dine and stay in places. I wish I could, but it doesn’t work that way. Certainly, we can and do make recommendations, but those recommendations must coincide with the guest’s wishes.

Demand for an area or attraction is often created slowly and deliberately.

People come up with ideas, do market research to see whether that idea can work, raise or borrow funds, in some cases put in infrastructure and hire workers and then market their new product in the hopes that it becomes an attraction.

If it’s authentic, if it’s accessible, if its value is worthy, then it might become a demand.

Let’s take the Art March as an example. If you haven’t been, it’s worth checking out. Organizers invite people to take an art crawl on the first Friday of the month. Galleries and shops stay open late. Trolleys provide transportation. There are music and things to do.

It all takes place in an area of town now known as the Starland District, named after the Starland Dairy of long ago. A few years ago, the Starland District was not a thing — it was just a part of town. Now, it’s been written about in national media.

All of it was created over time and through partnerships. They had good leadership in place. They were fluid, changing the things that didn’t work and adding to the things that did.

Today, the Art March is a much-anticipated event for locals and visitors. It has become one of those authentic experiences that celebrates our artistic side.

The demand for the Starland District has grown. Guests want it. Tourism has embraced it.

If someone said “we need to do more tours about stones and masonry in Savannah. People need to know that history,” the sentiment may be noble, but there must be sufficient demand to create the infrastructure and a viable product.

Now, if someone wanted to thoughtfully plan and create a way to share that history through good leadership, partnerships and fluidity, then it might take off.

And, when it does, tourism will be ready to embrace it.

Michael Owens is president/CEO of the Tourism Leadership Council. Contact Owens at michael@tourismleadershipcouncil.com or by calling 912-232-1223.

By Michael Owens

Neighborhood bars closing, but don't count them out yet

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NEW YORK — Taps are running dry and doors are closing at neighborhood bars across the country. That has left the remaining ones to try to find ways to stay afloat.

One in six bars closed between 2004 and 2014, according to market research firm Nielsen. More than 600 close each month, with just 334 opening.

The neighborhood bar closures are happening as more people are getting their alcoholic drinks from restaurants, cavernous sports bars with scores of TV screens, brewpubs and at home. Besides the increasing competition, neighborhood bars also are contending with other challenges, including rising costs for expenses such as rent.

For instance, when the rent doubled seven years ago at Mumbles in New York City, running a neighborhood bar became more difficult for owner David Feldman. Online reservation and order-taking services took more bites out of his profits. At the end of January, after 22 years, Mumbles closed.

“It’s getting harder and harder. The bigger corporate restaurants have tons of money, that seems to be the way things are going,” says Feldman, who still has two restaurants in Manhattan, one of which will now employ one of Mumbles’ bartenders.

Changing habit

The number of neighborhood bars has declined as drinking habits have changed, says Lester Jones, chief economist with the National Beer Wholesalers Association, a trade group. Tougher laws on underage drinking and drunk driving have cut into consumption.

The growth of in-home pay TV services has also had an impact; when relatively few homes had cable in the early 1970s, sports fans went to bars to see games that weren’t on broadcast TV. There were nearly 10 million cable subscribers in 1975 and close to 100 million pay TV subscribers last year, including cable, satellite and telephone company-delivered services, according to research firm SNL Kagan. People don’t need the corner bar.

When consumers do go out, they have a rapidly growing number of choices. Restaurants including national chains have bars and advertise their beverages as much as their food.

They’re also the kind of place where parents can take their kids and have a beer with their meals. And the chains are growing; the number of Buffalo Wild Wings locations has tripled from 370 in 2005 to 1,136 by the end of 2015.

Higher expenses

Rising costs also have hurt neighborhood bars.

Rent increases, in particular, are typical of areas that are trendy or have high real estate taxes. Urban areas where residents have big incomes have seen the largest increases in rents for retail space, which includes bars, says Ryan McCullough, a senior economist with CoStar Group, a real estate information provider. Rents in those areas nationwide are up an average 9.4 percent since the high they reached before the recession.

But in areas where demand for real estate is particularly high, rent increases can be substantially higher. Rents on a trendy stretch of Broadway in Manhattan not far from Mumbles soared 42 percent between the fall of 2014 and this past fall, according to the Real Estate Board of New York, a trade group.

Other cities see similar increases: In Miami, retail rents rose an average of nearly 33 percent from 2011 to last year, with rates in the hottest areas climbing at a higher pace, according to Cushman & Wakefield, a real estate services company.

In addition to higher rent, neighborhood bars have to contend with other rising costs.

Larger companies with multiple locations can buy beer, liquor and food at lower prices because they get bigger discounts — the New York State Liquor Authority mandates a 40 percent discount on purchases of 50 cases, compared to 20 percent on five cases. A higher minimum wage and rising insurance costs also sap profits, says Tess Collins, who runs McGeary’s in downtown Albany, New York.

But Collins brightens as she talks about McGeary’s customers. The bar draws a regular after-work crowd and people visiting the state capital on business. Families show up on weekends. There are seven TVs in the main bar and two in a back room, but Collins finds her customers are more interested in talking to each other than watching a game.

“I have an awesome community here,” says Collins, whose bar is nearby Recovery Sports Grill, a sports bar and restaurant that has 35 screens and is part of an 11-location chain. “Everybody knows each other.”

Small bars fight to survive

Many owners have to pass on their higher costs to their customers, or look for lower-priced food options for their menus.

When his landlord raises the rent, bar owner Scott Drake has to pass along the costs to his customers. Drake, who co-owns Moe’s & Joe’s, a nearly 70-year-old Atlanta bar, sees higher rents as a neighborhood bar’s biggest threat.

But he says smaller bars offer something more intimate than the bigger guys can serve — what he calls a neighborhood feel. For that reason, Drake is less concerned about the competition, which includes a nearby Yard House, part of a 64-location chain and that has 130 taps and 20 TVs, compared with his bar’s 18 taps and seven TVs.

“On any day, you can come in here, and there are tables with construction workers, maybe two prominent judges and a couple of people from the banking industry, all walks of life,” Drake says. “I want to have a conversation in a bar and talk with people and I think a lot of people (at the big establishments) are missing out on that.”

One of the regulars at Moe’s & Joe’s, John Webster, has been going to the bar for decades.

“It’s like an old pair of jeans, very comfortable. You know what you’re going to get,” he says. “You know the people, you know the staff, the bartenders.”

Jim Wiste, who owns Campus Lounge in Denver, agrees.

The relationship between Wiste, a former pro hockey player, and his customers is a big part of the appeal. He’ll help them get tickets for a big game and make the bar available for people who want to hold a memorial for a friend or relative.

But Wiste has added more TV screens to compete with bigger chains. The bar now has 15 screens, but it still is a place where regulars hang out and families stop by for a weekend lunch, owner Jim Wiste says.

“I think there’s something to the old standard place that’s on the corner, a local place that feels a little more comfortable,” he says.

Business in Savannah in brief

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Vendors, exhibitors sought for Savannah Earth Day Festival

The Savannah Earth Day Festival, sponsored by the city of Savannah and celebrating its 16th year in 2016, is accepting applications for vendors and exhibitors. Applications are available at www.earthdaysavannah.org. Nonprofit groups won’t have to pay a fee to participate. There is a minimal fee to sell at this year’s festival. Tents and chairs are provided, but tables are the responsibility of exhibitors and vendors.

Deadline to apply is Friday, April 1.

This year’s festival will take place from noon to 5 p.m. April 16 in Forsyth Park next to the Forsyth Farmers Market.

Well FED Events will oversee the festival productions. Organizations that will offer activities and information include: Art Rise Savannah, Chatham County Recycles, Gallery F.A.R. Pop Up Show, Loop it Up Savannah, Savannah Urban Garden Alliance, Wilderness Southeast, Oatland Island Wildlife Center and Savannah Bicycle Campaign.

Conversation and cocktails at Sea Pines on Hilton Head

HILTON HEAD ISLAND, S.C. — The March conversation and cocktails event held by the Hilton Head Island-Bluffton Chamber of Commerce will be from 5:30 to 7 p.m. Wednesday at The Shops at Sea Pines Center for a special after-hours event hosted by the Heritage Classic Foundation.

The event will include casual networking along with Lowcountry cuisine, complimentary beer and wine, live bluegrass music by The Sometimes Later Band and giveaways from participating merchants.

Attendees can register early for a chance to win special access to the RBC Heritage Golf Tournament with two Doc’s BBQ Club 15 tickets.

Cost to attend is $10 for members, $20 for guests. For information, go to hiltonheadblufftonchamber.org.

Georgia Transformer Corp. announces promotions, new roles

Four executives have been assigned to new roles as Georgia Transformer Corp. reorganizes the leadership of its has transformer manufacturing plant in Rincon.

As part of the revamp:

• Neeraj Baxi has been named vice president of operations.

• Rakesh Rathi has been promoted to vice president of engineering and materials.

• Anil Sawant was named engineering director.

• Pawan Prakash was named purchasing supervisor.

The plant was built in 2009 by Efacec, a firm based in Portugal, and was sold to Georgia Transformer in December, 2014. The new owners have formed an alliance with Virginia Transformer to provide expertise in improving Georgia Transformer’s business processes and planning tools in various functions of the company.

Removing time limits will boost demand for under utilized on-street parking

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The two most recent City Talk columns have considered some of the issues raised by the recently released study that recommends broad changes to parking and mobility in the downtown area.

As I explained a week ago, I’m dubious of plans to extend meter enforcement until 10 p.m. With so many on-street spaces sitting empty on weeknights, it seems like the extra hours of enforcement would just further reduce demand and hurt businesses.

I’m even more concerned that evening enforcement will drive another wedge between locals and tourists. The additional hassle of paying for parking might be the tipping point that will prevent some Savannah area residents from shopping and dining in the Historic District after 5 p.m.

Meter enforcement does seem justified on Saturdays, however, and at this point it makes sense to have metered parking on Broughton Street. Why should the most desirable spots in the main shopping district be free, as they are now?

The study has also proposed the elimination of time limits on downtown meters. Given the current labyrinth of time and price combinations, it makes sense to get rid of all the limits.

And if mobile payment options are eventually available, drivers could just continue to feed the meters without ever having to go back to their cars.

But how will the elimination of time limits impact on-street parking in areas where spaces are relatively plentiful on weekdays?

As I’ve noted routinely over the years, there are often tons of on-street spaces downtown. They just aren’t where you want them.

If you’re headed to the City Market area, you’ll be lucky to find a metered spot during the day through much of the year, but that doesn’t mean there is “no parking downtown,” which is a refrain I hear all the time.

About noon last Wednesday, I turned off East Broad Street onto St. Julian Street and was immediately confronted with multiple empty spaces. There were plenty of spaces on Bryan Street too, all the way to Abercorn Street.

There were also ample free spaces on Congress Street between Habersham and Houston streets, plus more spaces on St. Julian.

Yes, it’s easy to find parking at meters in the northeast corner of downtown on many weekdays.

I then drove over to Barnard Street and turned south. There were available parking spaces appearing in bunches as I approached Liberty Street. The spaces in the Barnard Street corridor south of Liberty Street are poorly utilized on the average weekday.

Why don’t more people use those spaces?

There are a variety of probable answers, some of which might overlap.

Many Savannahians simply refuse to walk more than a couple of blocks to their destinations, despite the fact we have one of the most beautiful downtowns in America.

Or maybe we simply don’t have as much demand for spaces as we have convinced ourselves that we do.

But maybe the time limits simply present too large of a barrier. If you’re a SCAD student headed to a two-and-a-half-hour class, you might not want to risk parking in a two hour space.

If you’re a local or a visitor who wants to shop in the Downtown Design District and then have a leisurely lunch in the Bull Street corridor, the current two-hour limits might not be enough for you either.

The total elimination of time limits will increase demand for spaces in areas of downtown where parking is often plentiful, but by how much? Who, precisely, will end up using those currently underutilized spaces?

The elimination of time limits in those lower traffic areas will take some pressure off the areas with highest demand for on-street parking, especially the streets around Ellis Square and City Market. The elimination of limits could also result in more foot traffic and more economic activity in the southern and eastern portions of the Historic District.

At the same time, meters with no time limits could attract a variety of downtown workers who might be perfectly happy to pay one dollar per hour for long stretches of the day. That’s half the cost of hourly parking on weekdays at the Whitaker Street garage, although the monthly rates in the garages would still be far cheaper than on-street parking for those with regular jobs downtown.

Whatever the end results, it seems pretty clear that we could boost demand for spaces in some parts of downtown, and removing the time limits might be a good first step.

On the other hand, if we see a sudden surge in demand, downtown residents might be inconvenienced. And those folks face many inconveniences already.

City Talk appears every Tuesday and Sunday. Bill Dawers can be reached via billdawers@comcast.net. Send mail to 10 East 32nd St., Savannah, Ga. 31401.

You can read about the new strategic plan Parking Matters at http://www.savannahga.gov/parkingmatters.

By Bill Dawers

Savannah area gas prices jump 12.8 cents

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Average retail gasoline prices in Savannah have risen 12.8 cents a gallon in the past week to $1.85 a gallon on Sunday, according to GasBuddy’s daily survey of 262 gas outlets in Savannah.

The national average increased 11.9 cents a gallon in the last week to $1.93, according to gasoline price website GasBuddy.com.

Prices Sunday in the Savannah area were 46.2 cents a gallon lower than the same day one year ago and are 16.8 cents a gallon higher than a month ago. The national average has increased 23.9 cents a gallon during the last month and stands 50.2 cents a gallon lower than this day one year ago.

According to GasBuddy historical data, gasoline prices on March 14 in Savannah have ranged widely over the last five years:

• $2.31 a gallon in 2015,

• $3.34 a gallon in 2014,

• $3.63 a gallon in 2013,

• $3.73 a gallon in 2012 and

• $3.48 a gallon in 2011.

Gas prices in the region on Sunday:

• Jacksonville — $1.87 a gallon, up 8.5 cents from last week’s $1.78.

• Augusta — $1.78 a gallon, up 11.9 cents from last week’s $1.66.

• South Carolina — $1.68 a gallon, up 14.1 cents from last week’s $1.54.

“The cheapest gas prices of the year are now solidly behind us as the national average will soon again hit $2,” said Patrick DeHaan, senior petroleum analyst for GasBuddy. “The current upward trend is an unfortunate one that we witness every year, but the sudden jolt this time around has been enhanced by a 45 percent jump in the price of crude oil in the last month.

The increase comes despite record oil inventories because of the potential oil supply could be slashed from OPEC and non-OPEC countries, DeHaan said.

“And while oil inventories sound staggering at over 500 million barrels, that number represents 26 days of U.S. oil consumption, a rise of three days versus inventories a year ago,” DeHaan said. “At the end of the day, we expect this rally in gasoline prices to run for another month or two before stalling out. Perhaps the best news? Motorists still could see the cheapest average summer gasoline prices in over a decade.”

For live fuel price averages, visit http://media.gasbuddy.com.

Airlines improve on-time numbers

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The U.S. Department of Transportation on Monday released its air travel consumer report indicating the on-time arrival rates for commercial carriers improved to 81.3 percent in January, up from 76.8 percent in January 2015 and 77.8 percent in December of 2015.

There were more canceled flights, however — 2.6 percent in January, compared to 2.5 in the previous January and only 1.7 percent in December.

There were no extended tarmac delays of more than three hours for domestic flights.

Savannah passenger numbers up

Passenger statistics were up at Savannah/Hilton Head International Airport, both for February and year-to-date.

A total of 68,790 passengers arrived at the airport in February, up 14.4 percent from the previous February. Arrivals for the year-to-date were 131,303, up 9 percent over 2015.

The number of departing passengers was 67,088 in February, up 12.3 percent from the same month in the previous year. Departures for the year-to-date were 128,122, up 6.4 percent from the first two months of 2015.

“The magnitude of this increase clearly demonstrates that our momentum has carried over into 2016,” said Greg Kelly, airport executive director. “It’s especially good to get these numbers in what has traditionally been our slower months.

“This is a direct reflection on the great work that our air service staff and air service partners are doing,” he said.

“We’re in a growth mode and will not rest on our past successes. We’ll keep our foot on the gas.

There is more to accomplish.”

Delayed flights

At the end of January, nationally, DOT’s transportation statistics bureau reported seven flights that were chronically delayed — meaning they were more than 30 minutes late more than 50 percent of the time — for two consecutive months.

JetBlue held the top three spots with a flight between Westchester County Airport in New York to Fort Lauderdale Hollywood International Airport and two flights between LaGuardia Airport and Palm Beach International.

In January, the carriers filing on-time performance data reported that 18.71 percent of their flights were delayed – 4.87 by aviation system delays, 5.43 percent by late-arriving aircraft, 5.06 percent by factors within the airline’s control, such as maintenance or crew problems.

While extreme weather was cited in only a half-percent of delays, the bureau noted that weather was often an underlying factor in other causes, such as aviation systems delays and late-arriving aircraft.

In other issues:

• U.S. carriers posted a mishandled baggage rate of 3.32 reports per 1,000 passengers in January, down from both January 2015’s rate of 4.01 and December 2015’s rate of 4.04.

• Carriers reported one incident involving the death, injury, or loss of an animal, down from both the three reports filed in January 2015 and the four reports filed in December 2015.

• Consumers’ 1,697 complaints about airline service in January were up nearly 15 percent from the previous January and 8.4 percent from December.

BY THE NUMBERS

Airline on-time arrivals for January 2016.

1. Hawaiian — 91.7 percent

2. Alaska — 87 percent

3. Delta — 85.2 percent

4. Frontier — 85.1 percent

5. Southwest — 83.8 percent

6. United — 82.5 percent

7. ExpressJet — 81.2 percent

8. American — 79.9 percent

9. SkyWest — 77.6 percent

10. Virgin America — 74.5 percent

11. JetBlue — 69.4 percent

12. Spirit — 68.1 percent


Business in Savannah in brief

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Metro Savannah gas prices up 12.8 cents

Average retail gasoline prices in Savannah have risen 12.8 cents a gallon in the past week to $1.85 a gallon on Sunday, according to GasBuddy’s daily survey of 262 gas outlets in Savannah.

The national average increased 11.9 cents a gallon in the last week to $1.93, according to gasoline price website GasBuddy.com.

Prices Sunday in the Savannah area were 46.2 cents a gallon lower than the same day one year ago and are 16.8 cents a gallon higher than a month ago. The national average has increased 23.9 cents a gallon during the last month and stands 50.2 cents a gallon lower than this day one year ago.

“The cheapest gas prices of the year are now solidly behind us as the national average will soon again hit $2,” said Patrick DeHaan, senior petroleum analyst for GasBuddy. “The current upward trend is an unfortunate one that we witness every year, but the sudden jolt this time around has been enhanced by a 45 percent jump in the price of crude oil in the last month.”

Savannah-area nonprofits sought for philanthropic program

Robyn Shirley, an independent trunk keeper with Matilda Jane Clothing, is looking for qualified nonprofit organizations to enroll in the company’s spring 2016 Janes Give Back Program.

The effort directs a portion of sales — with a maximum donation level of 20 percent — to qualifying charities during shows scheduled during the week of April 18-30.

“The program is a direct result of our independent trunk keepers asking for the company to support them in their efforts to help charitable organizations,” said Robyn Shirley, Savannah area team leader and trunk keeper.

For more information, call Robyn Shirley at 843-384-3842 or email robyns@matildajaneclothing.com.

Caring Bunny to
greet children with different abilities

Children with different abilities are invited to Savannah Mall, 14045 Abercorn St., on Saturday to meet the Caring Bunny in an atmosphere free from bright, flashing lights or high-energy music.

The event will take place in the lower level of the mall’s center court from 8:30-10 a.m.

“We wanted to offer a chance for children with different abilities to meet with an Easter icon,” said Phil McConnell, Savannah Mall’s general manager. “Savannah Mall’s Caring Bunny greets children in a calm environment, in an effort to make the Easter Bunny experience enjoyable for everyone.”

During their visit, families will be given a 5-by-7 photograph and a free ride on the children’s train. For more information, go to www.savannahmall.com.

Contact Gale Baldwin, Managing Editor/Business Editor at 912-652-0300 or gale.baldwin@savannahnow.com.

CITY TALK: Savannah's St. Patrick's Day policies have hurt the holiday

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On Monday morning, I checked out the website Kayak to see how many hotels have rooms available for St. Patrick’s Day in Savannah.

I began with a pretty aggressive search, with arrival on March 16 and departure on March 20.

The following downtown hotels had rooms available for those dates: Best Western Plus, Andaz, DoubleTree, Quality Inn, Andaz, Hilton Garden Inn, Hotel Indigo, Cotton Sail, The Bohemian, Hyatt Regency, River Street Inn, Holiday Inn Express, East Bay Inn, Hampton Inn, The Westin, The Brice, Homewood Suites, Marriott, Planters Inn, The Marshall House, SpringHill Suites, Hampton Inn & Suites, Embassy Suites, Courtyard by Marrriott, DeSoto Hilton and the Mansion on Forsyth Park.

Several bed and breakfasts also had rooms available for that hypothetical four-night stay during what many consider the busiest holiday in Savannah.

Of course, it’s possible that most of those hotels will eventually fill up for those nights, and they might be full as you read this.

But it’s not supposed to be like this, is it? Doesn’t everyone want to come to Savannah for St. Patrick’s Day? Won’t there be a million — literally, a million — people in town?

Don’t get me wrong, St. Patrick’s Day is a wonderful holiday in Savannah.

Like thousands of others, I’ll hit a couple of traditional parties before the day itself and will be in my usual spot for the parade. The weeks leading up to the holiday are filled with authentic celebrations of Savannah’s Irish Catholic heritage and Lowcountry culture more broadly.

Part of that celebration involves drinking, for sure, but we’ve taken conscious steps over many years to try to cash in on the downtown party. Those policy decisions have been problematic on many levels and have alienated many local residents.

Again this year, wristbands are being mandated for two days after the parade. I.e., after the traditional celebrations are completely finished.

I hardly know anyone who will buy a wristband to drink outside in the “control zone.” One downtown bar and restaurant has even been running ads touting that it’s just outside the wristband zone.

Sure, some of the bars will make bank this weekend, but many businesses will have lousy weekends, and thousands of local residents will enjoy the parade but then avoid downtown like the plague.

We can’t change the nature of our St. Patrick’s Day celebrations in one fell swoop, but we could make commonsense policy decisions that would emphasize the authentic and de-emphasize the inauthentic aspects of the holiday.

And there would still be plenty of green to go around.

City Talk appears every Sunday and Tuesday. Bill Dawers can be reached via billdawers@comcast.net. Send mail to 10 E. 32nd St., Savannah, GA 31401.

Fresh Market to be bought by Apollo for more than $1.3B

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NEW YORK — The Fresh Market, a grocery store chain, has agreed to be acquired by private equity firm Apollo for more than $1.3 billion.

The deal, which is expected to close in the second quarter, comes after Fresh Market said in October that it was seeking to possibly sell itself.

Apollo said Monday that it is paying $28.50 for each share of Fresh Market, a 24 percent premium of the stock’s closing price of $22.98 on Friday.

Fresh Market, based in Greensboro, North Carolina, has nearly 190 stores around the country. Apollo’s holdings include Twinkie maker Hostess and the Chuck E. Cheese restaurants. Apollo is based in New York.

Shares of The Fresh Market Inc. soared $5.47, or almost 24 percent, to $28.45 in midday trading Monday while Apollo Global Management LLC Class A shares edged up 6 cents to $16.97.

Charleston-owned 39 Rue de Jean works to attract 'locals'

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Savannah’s new French brasserie, 39 Rue de Jean, located beneath Embassy Suites on West Oglethorpe Avenue, opened last November by Charleston-based Holy City Hospitality but is run by locals, including executive chef Drue Longo, a 30-year-old transplant from Philadelphia.

“We use a classic French technique, but with a modern twist,” Longo said early one Thursday evening before the pre-theater Civic Center crowd bustled in. “Comfort French food is our theme. It’s a brasserie. There’s nothing too fussy about it. It’s simple ingredients done well.”

Longo said she sources locally as much as she can and her menu changes seasonally.

“I’m really excited about spring,” she said. “There is so much fresh produce in Savannah in the spring. I’ll visit the local market and get everything I can get my hands on.”

As to her winter menu, Longo said, “The lamb shank right now is great. The sauce is rich but it’s not too rich over the spaghetti squash and orange glazed carrots. That may be one of my favorites at the moment.”

Longo attended Le Cordon Blue College of Culinary Arts in Atlanta and worked with Hilton Hotels on their task force to launch new restaurants for the hotel group — she successfully opened five of them.

“That’s when I got the itch to open restaurants. Opening a restaurant is so much fun. It’s like a rush… and then you just want to do another and another,” said Longo.

In Savannah, she worked at The Landings as the banquet chef, then moved downtown to Alligator Soul on Barnard Street.

When Rue de Jean was getting ready to open, Longo became its executive chef, said restaurant manager J. G. Curry.

“Chef came on board, and we decided we wanted to start with the groundwork of the Rue de Jean in Charleston,” Curry said. “Rue de Jean has been very successful with Holy City Hospitality and is the cornerstone of our company, but we put our own spin on it.

“Chef turned it into her food menu.”

In terms of beverages, Currysaid, Rue de Jean put a spin on that list as well.

“Our cocktail list is something that Savannah hasn’t seen before,” he said.

The Gordonston Park “Barrel Aged,” for example, is Rue de Jean’s take on a Manhattan, with Copper Fox Rye, Luxardo Maraschino, and Bro Vo #5. Their Clean Cocktail features Corsair Quinoa Whiskey and Giffard Abricot Du Roussillion.

Curry was born and raised in Savannah and started his career in the restaurant business waiting tables at Ruby Tuesday’s in the Oglethorpe Mall. He climbed his way up and eventually became retail director at Bon Appetit, SCAD’s catering company, before his move to Rue de Jean.

In terms of location, Curry said Rue de Jean is “not on the main path,” so it’s important to attract and appeal to the local community.

“We need to make Savannah happy and have the support of the city,” he said.

“We’re super excited about all the locals that have come out, so far,” said Longo. “Sunday and Monday nights are good because of our clientele who live downtown and want to come in for dinner and drinks.”

Rue de Jean has parking located adjacent to the restaurant, which is near the Savannah College of Art and Design museum with two new hotels being built nearby.

IF YOU GO

The restaurant is open nightly for dinner at 5 p.p. For reservations, call 912-721-0595.

Employers add jobs in 30 states in Jan., cut in 20

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WASHINGTON — Employers stepped up hiring in 30 states in January, led by big gains in Florida, Texas and North Carolina, while 20 states shed jobs.

The numbers

The unemployment rate fell in 28 states, rose in 8 and was unchanged in 14. The unemployment rate doesn’t always decline even when more hiring occurs, because more Americans may start job hunting and push up the rate even as others are hired.

Florida added the most jobs of any state, gaining 32,200. That was followed by Texas with 31,400 and North Carolina with 23,200. Florida’s biggest employment gains occurred in restaurants, hotels and amusement parks.

Pennsylvania lost 16,100 jobs, the most of any state. New Jersey shed 14,100, and in South Carolina, total jobs fell 10,100.

The big picture

Fewer states gained jobs in January as hiring slowed a bit nationwide. Overall, employers added 172,000 jobs in January, below the average pace of hiring last year. Hiring nationally picked up in February, to 242,000, and the unemployment rate remained at an eight-year low of 4.9 percent.

The nation’s job market is generally improving, though many Americans are no longer working or looking for work, and wage growth remains tepid.

The takeaway

Slower growth overseas and the strong dollar may have lowered hiring in January. The financial markets also fell sharply that month as fears of a global recession intensified.

The U.S. economy, however, has remained healthy despite those challenges. Consumer spending rose at the fastest pace in eight months in January, as more Americans have paychecks to spend.

The Federal Reserve Bank of Atlanta forecasts the economy will expand at a modest 2.2 percent annual rate in the January-March quarter, up from a sluggish 1 percent increase in the final three months of last year.

Savannah's Salt Table recognized at Flavor of Georgia

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Savannah-based The Salt Table, with stores on Broughton Street and in Pooler, has won first place for marinades, sauces and rubs at the University of Georgia’s Flavor of Georgia Food Product Contest for their leek, chive and onion dip and seasoning blend.

Owners David and Carol Legasse opened their first store in July 2011 and now produce more than 200 flavors under the Salt Table brand. Their products are available in their shops, online and in specialty stores throughout the South.

As part of the Flavor of the South competition, Amanda Wilbanks, owner of Gainesville’s Southern Baked Pie Company, won the grand prize with her caramel pecan pie.

The annual contest, conducted by the University of Georgia Center for Agribusiness and Economic Development at the Georgia Freight Depot in Atlanta, is a chance for food businesses to showcase new products, which are evaluated by a team of food industry experts and grocery buyers.

They rated 33 finalists on qualities including innovation, use of Georgia theme, market potential and flavor.

“We had over 100 products submitted this year and some of the toughest competition we’ve seen in the contest’s 10-year history,” said contest coordinator Sharon P. Kane.

Some of the winners:

• Meat and Seafood: Hunter Cattle Co., Hot Georgia Night Sausage, Del Ferguson, Brooklet

• Snack Foods: Marsh Cabin Bakery, Kim’s Cheese Straws — Pecan Cheddar, Kim Kaiser, Statesboro

Showcase events such as the 2016 Flavor of Georgia competition help entrepreneurs spread the word about their products. Many have landed spots in regional and national grocery chains such as Whole Foods, Ingles, Fresh Market, Earth Fare, Kroger and Harvey’s.

All winners and finalists earn the right to have their products stamped with the 2016 Flavor of Georgia logo.

The Flavor of Georgia food product contest is sponsored by the UGA College of Agricultural and Environmental Sciences Center for Agribusiness and Economic Development in partnership with the Georgia Center of Innovation for Agribusiness, the Office of the Governor, Walton EMC, the Georgia Department of Agriculture and the Georgia Agribusiness Council.

Try providing a surprise to refresh your customer service

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An unexpected free meal at your favorite restaurant. A new piece of luggage sent to you by your favorite upstart airline. Free tickets delivered to your hotel room for a local sold-out event.

These are all real-life examples today. What do they all have in common? The element of surprise.

Providing a surprise to customer service these days is a way companies can enhance their customer experience and make it more memorable. And if you are like me, a surprise experience tends to stick with you over time — and it can give companies a competitive advantage in today’s crowded marketplace.

Think about it: What might you do to surprise your customers today?

Know what customers expect from you

In our opening statement above, for example, we offer the unexpected free meal at our favorite bistro. Skipping past the usual weekly special or familiar online coupon, the customer is presented with a situation they in no way expect. Thus, the big — and total — surprise.

Look at your business today and talk to your customers. What do they always remember about you and your services? How do they most always see and use your products? You might be surprised at what you hear, but you at least will have a baseline of what customers always expect.

Regularly give customers the unexpected

The key here is to make sure the customer does not expect what is coming. And the surprise is that difference between what they think they are going to get minus what they do not yet know.

A related term here is suspense. And if companies are regularly refreshing their brand with surprises, there is always that tension produced by suspense.

Another good example of the unexpected is the free luggage from your airline cited earlier and delivered by Amazon. With seat size shrinking and charges for every little thing, who would expect an airline to give you luggage to reward your continuing business with them?

I know I wouldn’t.

And free tickets to the National Invitational Tournament in my room from a hotel where I stay occasionally? No way would I expect it. Yet it happens.

To summarize, when you regularly look at providing better customer value every year, think about surprise.

And when you are considering a more memorable experience for your customers, examine a customer surprise.

Most importantly, find out first what customers usually expect from you and then transcend those expectations with a memorable surprise!

William Porter has published books on customer experience and employee engagement and speaks regularly at business schools. Contact him at bpwilliamaporter@gmail.com.


Local tax experts to take your calls today

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St. Patrick’s Day will soon be be here and gone, so it will soon be time to turn our attention to another significant date on the calendar — the filing deadline for our income tax returns.

Normally, that deadline falls on April 15, but this year it’s three days later on the 18th. Why? Because Washington, D.C., celebrates Emancipation Day as a legal holiday when government workers get the day off.

This year, the holiday falls on Friday, April 15.

That pushes the tax-filing deadline to the following Monday.

Regardless of whether you file earlier or push the deadline, readers have a chance today to get tax questions answered for free by a panel of experts from Savannah’s Hancock Askew accounting firm.

Here are the details on how and when you can call:

When: 11:30 a.m. to 1:30 p.m. today

Call: 912-629-7752. Calls will be answered in the order received.

Can’t call in today? Email your questions to sclifford@hancockaskew.com by 10 a.m. today. The advisers will answer as many of the emailed questions as space allows in the Sunday newspaper on March 20.

U.S. Coast Guard's tall ship, the Barque Eagle arrives in Savannah

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The U.S. Coast Guard on Wednesday brought a little red, white and blue to the sea of St. Patrick’s Day green on River Street with the arrival of its tall ship, the Barque Eagle.

“We’re excited to be in Savannah. It’s an opportunity to come down and showcase this fabulous ship in a very maritime historic city that certainly appreciated the Coast Guard,” said Capt. Matt Meilstrup.

Meilstrup said the ship is in the midst of a four-year modernization program and had just come out of a six-month maintenance period that takes place each winter before setting sail with cadets in the summer, some of whom will be marching in today’s St. Patrick’s Day parade.

“We are excited to take part in the festivities for St. Patrick’s Day. We hear there are some good ones,” he said

The Eagle has 58 permanent crew members and 61 officer candidates, along with National Oceanic and Atmospheric Administration members and a few international crew members.

“They’re here to train and learn a little bit of their maritime craft and what it’s like to be a sailor at sea,” Meilstrup said of the 135-member crew, who have been at sea about four days.

Docked at the municipal pier in front of the Hyatt, the Eagle will be open for free public tours from 10 a.m. to 5 p.m. today and Friday before departing for Baltimore on Saturday.

ABOUT THE EAGLE

Built in Hamburg, Germany, in 1936, the ship was used by Nazi Germany to train cadets for the German Navy before the United States took the ship as a war prize after World War II. USCGC Eagle is the sixth U.S. Coast Guard cutter to bear the name in a line dating back to 1792.

Business in Savannah in brief

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St. Patrick’s Day and Irish folks in the U.S.

Congress proclaimed March as Irish-American Heritage Month in 1991, and the president issues a proclamation commemorating the occasion each year.

Originally a religious holiday to honor St. Patrick, who introduced Christianity to Ireland in the fifth century, St. Patrick’s Day has evolved into a celebration of all things Irish.

The world’s first St. Patrick’s Day parade occurred on March 17, 1762, in New York City, featuring Irish soldiers serving in the English military.

Where they live

• 33.1 million, or 10.4 percent: Number and percentage of U.S. residents who claimed Irish ancestry in 2014. This number was more than seven times the population of Ireland itself (4.6 million). Irish was the nation’s second-most frequently reported European ancestry, trailing German.

• 21.5 percent: Percentage of Massachusetts residents who claimed Irish ancestry in 2014. New Hampshire, at 20.9 percent, is the only other state in which more than 20 percent claimed Irish ancestry.

• 196,568: Number of Irish-Americans living in Chicago, the location of one of the nation’s most renowned St. Patrick’s Day traditions: dyeing the Chicago River green.

• 35.6 percent: Percentage of people of Irish ancestry, 25 or older, who have a bachelor’s degree or higher.

• $62,141: Median income for households headed by an Irish-American, higher than the median household income of $53,657 for all households.

• 42.6 percent: Percentage of employed civilian Irish-Americans 16 or older who worked in management, business, science and arts occupations.

• 68.3 percent: Percentage of householders of Irish ancestry who owned the home in which they live, with the remainder renting. For the nation as a whole, the home ownership rate was 63.1 percent.

• 243,135: Number of foreign-born U.S. residents with Irish ancestry in 2014. Of these, 143,256 had become naturalized citizens.

• 40.1 years old: Median age of those who claimed Irish ancestry, which is higher than U.S. residents as a whole at 37.7 years.

• 101,190: Population of South Bend, Ind., home to the Fighting Irish of the University of Notre Dame.

Reminders of the Old Country

• 16: Number of places or county subdivisions in the United States that share the name of Ireland’s capital, Dublin. The most populous in 2014 was Dublin, Calif., at 54,695.

• 20,590: Estimated number of U.S. residents who speak Irish Gaelic.

• 125,022: Number of U.S. residents who were born in Ireland.

• $34.0 billion: Value of goods imported from Ireland in 2014. This compared with $7.8 billion exported there.

Source: U.S. Census Bureau

Irish minister talks business

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Savannah’s ancestral ties to Ireland run strong and deep — something Paul Kehoe knows well.

As a member of the Irish Parliament representing Wexford County, Kehoe is especially aware of the large numbers of people from his community who left Ireland well over a century ago in search of a new life here.

Indeed, the names are as familiar to Savannahians as they are in Ireland — Kehoe, Rossiter, Corish, Stafford, Ryan, Fitzgerald, O’Keefe and O’Neill, to name a few.

Kehoe began to recognize the depth of the Savannah-Wexford connection when he visited Savannah for the first time on St. Patrick’s Day last year and learned more about the work of Georgia Southern University professor Howard Keeley and the Wexford-Savannah Axis, an innovative research and heritage-outreach project that chronicles the historic links between the two regions.

The project joins GSU and the Savannah-based Georgia Historical Society with Waterford Institute of Technology, the foremost university in southeastern Ireland and the John F. Kennedy Trust, a heritage foundation that operates in the historic County Wexford port of New Ross.

Although the young project is less than three years old, it already has uncovered a number of surprises, not the least of which are the business connections that go back centuries.

For example, in the archives of the long-defunct Irish shipping company, William Graves and Sons, Keeley and his students discovered a letter addressed to the company owner, detailing “the advantages of sailing into Savannah” from none other than Savannah’s leading 19th-century cotton factor, Andrew Lowe.

“Andrew Lowe wrote Mr. Graves regularly, updating him on everything from the price of rice and cotton to Savannah’s mild climate,” Keeley said.

Kehoe is determined to refresh and grow those business connections.

He was so impressed with what he learned on his first visit that Kehoe has returned this year with a delegation from the Wexford County Council in tow.

“I wanted them to experience the energy, beauty and potential opportunities of Savannah for themselves,” he said,

Savannah, too, has demonstrated its commitment to intensifying cooperation with Ireland and County Wexford. The World Trade Center Savannah recently added Ireland to its list of target countries for economic cooperation — just the sixth such country so designated.

There are already at least 78 Irish facilities operating in Georgia, employing more than 6,600 Georgians, according to Shane Stephens, Consul General of Ireland in Atlanta.

“Ireland has recovered well from the recent global financial crisis,” he said, adding that his country’s economy is growing at an enviable rate of 7.8 percent. Kehoe listed his country’s operation in Savannah as including an APAC-Southeast facility, part of Oldcastle’s 40,000 strong operation in North America, and a Kerry Group operation.

“And I will be recommending more Irish firms to consider locating here,” he said.

Kehoe also wants to encourage Savannah corporations to consider doing business in Ireland.

“We have a strong pool of highly skilled, multilingual workers in the only English-speaking country within the Eurozone, providing barrier-free access to an EU market of over 500 million consumers,” he said.

In 2015, Ireland maintained its three-year position as the best country in the Eurozone for doing business, according to Forbes magazine’s rankings, coming in an overall fourth in the world.

“This ranking is testament to Ireland’s favorable regulatory climate and our competitive 12.5 percent corporate tax rate,” he said.

The strength of Ireland’s economy, which is now on track to become the fastest growing in Europe for a third year in a row, also provides opportunities, Kehoe said.

“For Savannah companies looking to expand overseas, Ireland is an option worth considering seriously.”

Ameris Bank becomes title sponsor of 'Wine, Women & Shoes'

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Ameris Bank has been named the 2016 title sponsor of Wine, Women & Shoes, an annual charity benefit hosted by the Ronald McDonald House Charities of the Coastal Empire.

In its third year, the event raises funds and awareness for families served by the Ronald McDonald House.

All proceeds benefit the families of critically ill and hospitalized children in Savannah, allowing them to remain nearby when faced with a child’s medical crisis.

In 2015, the Ronald McDonald House provided 4,170 night stays and served more than 285 families.

Their family rooms located within The Children’s Hospital at Memorial and on the St. Joseph Candler Hospital campus served an additional 3,000 families.

Now in its third year, Wine, Women & Shoes has raised almost $200,000 to support programs initiated by Ronald McDonald House charities.

“Ameris Bank is honored to be aligned with such a worthy mission,” said Greater Savannah Market President Austen Carroll. “We have supported this event since its establishment and are continually impressed by this organization’s commitment to families within our region.”

Wine, Women & Shoes will be 6 to 10 p.m. April 21 at the Georgia State Railroad Museum, 655 Louisville Road.

Tickets are $75 for general admission and $150 for VIP admission.

For more information or to buy tickets, call 912-350-7641 or go to http://winewomenandshoes.com/savannah.

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