OnBrand24, a Boston-based call center operator, is opening a new contact center in Savannah and has begun hiring representatives and administrators.
“Savannah is a perfect place for our next stage of growth,” said OnBrand24 CEO Mark Fichera. “The area has a highly educated, high-skill workforce and a business-friendly economic climate. We are confident we will grow quickly and hire many employees.”
The call center is located in the Islands Mall Shopping Center on Johnny Mercer Boulevard on Wilmington Island.
“Our Savannah operation will be a great addition to our headquarters in the Boston area,” said Jeff Velodota, OnBrand24’s vice president of sales/southeast operations, who will manage the center. “Having two call centers in different territories provides our clients with site redundancy.
“We also can offer businesses with clients in the southeast with local representation. Our Savannah staff will provide accent-neutral support for our national clients and some ‘southern charm’ for our regional partners. We couldn’t be more excited.”
Velodota said he has hired 10 staffers and the operation, which will operate around the clock, has the potential to grow to 75-100 employees. He said building inspection is scheduled for Friday, and he hopes to launch the operation on Monday.
OnBrand24 has been recognized by Inc. Magazine as one of America’s top 5,000 fastest growing private companies. It has grown by more than 50 percent over the past two years and has 250 employees and approximately 100 clients across the United States and in the U.K.
Velodota said the Savannah Economic Development Authority and the Savannah Area Chamber of Commerce helped bring OnBrand24 to the area.
“They helped us understand local business regulations and requirements and informed us of tax incentives offered by the state that encourage businesses to come to Georgia,” he said.
Basically, Velodota said, customers hire OnBrand24 to take or make phone calls on their behalf.
He said said company’s growth stems from its emphasis on accountability and transparency. All calls are recorded to provide clients with open access to agent conversations with customers. He said OnBrand24 also provides detailed reports that tabulate all calls, emails and chat interactions.
The company delivers domestic inbound 24/7 customer service, health care support, order processing and help desk support as well as outbound sales, lead generation, appointment setting and market research services.
For more information, visit http://www.onbrand24.com.
